Frequently Asked Questions
Everything you need to know about your Kidrobot order and our limited edition collectibles.
How long does shipping take for limited edition drops?
Standard shipping typically takes 3-7 business days within the US. For high-demand limited edition releases, please allow an additional 2-3 days for processing due to high order volume.
What is your return policy on blind boxes?
To maintain the integrity and surprise of our blind box series, we cannot accept returns or exchanges on any opened blind box items. Sealed items may be returned within 30 days of purchase.
Do you ship internationally?
Yes, Kidrobot ships to most countries worldwide. Please note that international customers are responsible for any customs duties, taxes, or import fees incurred by their local government.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay. We also offer interest-free installment plans through Afterpay for eligible orders.
Can I cancel or modify my order after it has been placed?
Because our fulfillment center processes orders quickly to ensure fast delivery, we are unable to cancel or modify orders once they have been confirmed. Please double-check your shipping address and cart items before checking out.
How can I tell if my Kidrobot product is authentic?
All authentic Kidrobot products are sold through our official website or authorized retailers. Look for official branding, high-quality packaging, and the unique artist credentials included with our signature vinyl pieces.